How do I set up a wholesale account?
To set up a wholesale account, please visit our "Registration" page and fill out the necessary details. You will need to provide your business information, including a valid tax ID and contact information. Once submitted, our team will review your application and get in touch within 48 hours with the next steps.
Do you have a minimum order requirement?
No, we do not have a minimum order requirement. We believe in serving businesses of all sizes, from small startups to large enterprises. You are free to order as much or as little as you need. Whether you're testing new products in your lineup or stocking up for high demand, our goal is to support your business's unique needs without the constraints of minimum order quantities. This flexibility ensures that you can manage your inventory more effectively and respond dynamically to your business's changing demands.
What shipping options are available and how are shipping costs calculated?
We offer several shipping options including standard, expedited, and freight shipping for larger orders. Shipping costs are calculated based on the weight of the order, the delivery method chosen, and the shipping destination. You can get a detailed estimate by entering your shipping details at checkout or by contacting our customer service.
Can I return products and how?
Yes, you can return products within 30 days of delivery for a full refund or exchange. Products must be in their original condition and packaging. Please visit our "Returns & Exchanges" page to initiate a return or exchange process. Note that certain items may be exempt from returns, and restocking fees may apply.
How can I track my order?
Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order directly on our website under "Order Status" or on the courier's website. If you have any issues tracking your order, please contact our customer support for assistance.
These FAQs are designed to efficiently guide customers through common procedures and to address frequent concerns, enhancing the overall customer experience on the FMCG wholesale website.